Our Services

  • Software development services on Off Shore/ On Site basis)
  • We have a straightforward ideology in ensuring the success of a project. That ideology combines two words: Innovative & Optimal.
  • We have a strong team to develop web site and web application
  • More . . .

  • Unicef Bangladesh
  • Rajshahi Somiti , Dhaka
  • Talu Textile Mills Ltd.
  • Sere Bangla Textile
  • The Trust Filling Station
  • Soner Bangla Service Station
  • Binimoy Filling Station
  • Bangladesh Institute Research & Development
  • Directorate General of health Services
  • Directorate General of family planning
  • Directorate Nursing Services
  • Dug Administration
  • NNP
  • EPI

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eCom Support Web Application Software For DHL World Wide Express

 

INTRODUCTION
   
eCom Support Software is an application developed for collecting the problems of Client Computers and to solve the problems as Software instructions. The system is menu oriented, user friendly and robust to enter information. It is developed and works under the Windows environment. It is a consolidated report. In future, the system may generate all kinds of project related reports very efficiently. It has some graphical views facilities considered attractive and useful to the hierarchy and decision makers which may be implemented in future.
 

This User Manual describes the operational procedure of the entire system under the Windows 2000-2003/XP. Each and every menu items are described so elaborately that any one who has some knowledge using application programs can operate easily.

 
Installation of eCom Support Software
 
To install eCom Support Software Application contained in a CD into the CD-ROM drive on your PC.
 
The Sign In form contains the following Topics and works when they are selected
 

To run the eCom Support Software you have to write the address http://bdtestserver/eComsupport into the browsing software in your PC.

To run this software you have to Sign In by giving User Name and Password. If you forget the password then you can click ‘ Forget Your Password ' to know the Password.

 
 
 
After giving correct password you will see the form which contains the software main activities.
 

This form contains:

● Home page

● Call Centre

● Pending jobs

● Settled jobs

● Job Lists

● Visit Plan

● Reports

● Setup

● Change Password

 
Call Centre Form
 

This form gives the information about Customer Identification and Issue .

Customer Identification:

Field Description:

Find : For searching. (Type)

Account Name: Name of Account . (Select)

Site or Branch Name: Name of Site or Branch. (Select)

Account Number: Account Number . (Auto)

eCom Tools: Name of eCom Tools . (Auto)

Deployment Type: Type of Deployment. (Auto)

Site Id: Site Id. (Auto)

Address: Address. (Auto)

Contact Phone: Contact Phone No. (Auto)

User Name: Name of the User. (Auto)

 

Issue:

 

Job Id: Id for Job. (Type)

Calling Person Name: Name of the person who call. ( Type )

Phone number: Person Phone No. ( Type )

Assigned by: Assigned Person Name who has logged in. ( Type )

View Solution: Solution is Possible or not. (Tick)

Resolved over phone: Solution is completed by Phone or not. ( Type )

Problem/Issue Details(Max 500 characters): What type of Problem has occurred? ( Type )

 
Button Description

Create job: To create new Information.

Pending Jobs
 

This form gives the information about Pending Job List.

Pending Job List:

Field Description:

Job ID: Job ID for which solution is needed.

Site Name: Site Name where problem has occurred.

Issue Type: What type of problems?

Issue Details: Details on Problem.

Issue Date: When it is solved?

Settled Jobs

This form gives the information about Settled Job List.

Settled Job List:

Field Description:

Job ID: Job ID.

Site Name: Name of Site where Job is Settled.

Issue Type: Types of Issue.

Issue Details: Details on Issue.

Contact Person's Name, Phone Number: Name of the person and the person's Contact No

Issue Date: Issue date.

Resolved: is it Resolved?

Checked: Check it is right or not.

Edit: If it is need to correct then you can edit.

 

This form gives the information about Job List.

 

This form gives the information about Pre – Visit and Post Visit Plan.

Pre - Visit:

Field Description:

Day & Date : The day and date when the job list has created.

Site Name, Address Line: Site name and address where Visit is needed.

Job ID: Job Id for which visit is needed.

Issue / Problem: Issue/Problem for which visit is needed.

Contact Person's name, Phone Number: Name of the contact person who will give the information about problem.

Issue:

Solved: Is it solved or not?

Follow up Required : ----------------------------

Comments(if any ): if any comments about issue/problem write here.

Edit : Edit for update Information.

 
 

This form gives the information about Pre – Visit and Post Visit .

Issued Tools:

Field Description:

Report Type: Types of Report. (Select)

Tools: Types of Tool. (Select)

Area Code: Area code. (Type)

Manifest Type: Types of Manifest. (Select)

Withdrawal: Types of withdrawal. (Select)

Button:

Generate: To show the Specific Report. (Click)

eCom Customer Full Address:

Button:

Generate: Generate the Report on Customer's address. (Click)

Add eCom Customer List:

Button:

Generate: Generate the Report on eCom Customer list. (Click)

Reports - Issue:

From Date: Date from when Issued.

To Date: The last Issue Date.

Client: Client Name. (Select)

Branch: Branch Name. (Select)

Issue Status: Status about Issue. (Select)

Issue Type: Types of Issue. (Select)

Button:

Generate: Generate the report based on Issue. (Click)

Monthly Job Assign by CSE:

Month: Month of the year for Report generate. (Select)

Year: Year for report generate. (Select)

Button:

Generate: Generate the report based of Month and Year. (Click)